Tack - The ability to say and do things in a was that will not offend other people.

Empathize - To see someone else's point of view and to imagine oneself in his or her situation.

Etiqette - Good manners

Conflict Resolution - A problem solving straigy for settling disputes

Diversity - Variety.

Stereotype - An oversimplified and disorted belife about a person or group without attention to coerce the employer to accede to collective bargaining demands.

Self-directed - Responsible for choosing one's own methods for reaching a goal.

Cross-functional Team - A group of people from two or more departments or areas of expertise who work together toward a common business goal.

Functional Team - A group of people from one company department or area of expertise who work together toward a common business goal.

Team Planning - A process that involves setting goals, assigning roles, and communicating regularly.

Facilitator - A leader who helps a team work more smoothly by coordinating its tasks.

Total Quality Management (TQM) - A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement.

Leadership Style - The different ways that people naturally think and learn.

Parliamentary Procedure - Strict rule of order for conducting a metting.